Shipping Policy

Thank you for shopping with Kollider Kids.

We are committed to delivering your order as quickly and efficiently as possible.

Processing Times

Orders are typically processed within 1–3 business days after payment has been received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak periods, promotions, or holidays, processing times may be slightly extended.

Delivery Timeframes

We currently ship throughout South Africa using Aramex Store-to-Door courier services.

Estimated delivery timeframe:

8–11 Business Days

Please note that delivery timeframes are estimates only and are not guaranteed.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information via email or SMS (where applicable) so you can monitor your shipment's progress.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• High courier volumes
• Weather conditions
• Public holidays
• Industrial action or strikes
• Remote delivery locations
• Service disruptions
• Incorrect delivery information provided by the customer

Kollider Kids shall not be held liable for delays caused by third-party courier services or events beyond our reasonable control.

However, we will make reasonable efforts to assist customers in tracking and resolving delivery issues where possible.

Incorrect Delivery Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Kollider Kids will not be responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or if you believe your parcel has been lost in transit, please contact us within 7 days of the expected delivery date.

We will investigate the matter with the courier and work towards an appropriate resolution.

Shipping Fees

Shipping costs will be calculated and displayed at checkout before payment is completed.

Any promotional free shipping offers will be subject to the terms advertised at the time of promotion.

 

Risk & Ownership

Ownership of products passes to the customer upon successful delivery to the delivery address provided during checkout.

Delivery Estimates

All delivery timeframes displayed on the website are estimates only and do not constitute a guarantee of delivery by a specific date.

Force Majeure

Kollider Kids shall not be liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather conditions, strikes, civil unrest, power outages, transport disruptions, government actions, pandemics, or courier service interruptions.

Failed Deliveries

Where delivery cannot be completed due to the customer's absence, refusal to accept delivery, incorrect address information, or failure to collect a parcel, any additional shipping or redelivery costs may be charged to the customer.

Inspection Upon Delivery

Customers are encouraged to inspect their parcel upon delivery and report any visible damage, shortages, or discrepancies within 48 hours of receipt.

Remote Areas

Deliveries to remote or outlying areas may require additional transit time beyond the estimated delivery window.